In today's IT Landscape, the need for efficient IT services has never been more dependent to the success of your company. In order to focus on the growth & efficient customer service, IT services should run effortlessly round the clock for your employees to focus on the mission of the company. In order to achieve it, they require solutions that not only set pace to the IT operations but also ensure data security and prompt support.
At AES, we offer comprehensive IT managed services that cater to your organization's unique needs. Our suite of services includes Network Operation Center (NOC) management, ITSM Tool Implementation, Security Operation Center (SOC) management, and IT Helpdesk services.
AES offers a 24*7 dedicated support of the entire IT operations of an organization including round the clock monitoring, Pro-Active IT support as well as expert probed problem resolution.
What we offer :
- Resilient Operating Model to respond to the continuous changing markets & customer behavior.
- Pro-Active Issue Prediction Monitoring System to prevent impact. It collects relevant data and turn it into actionable insights, allowing for easy identification of existing issues, as well as early detection of potential future issues.
- Our Portfolio includes documenting solution dependencies and hardware configurations, while also implementing new configurations for optimal performance of IT services.
- Round the clock Management of the infrastructure that includes oversight of applications that are deployed in the cloud, network security, facilities management, and hybrid cloud environments.
- Communicate, Communicate & Communicate the essential aspects of the program, such as the mission, goals, and KPIs, to those impacted. That way they have the full view of what your organization is trying to achieve. Then, provide an open feedback channel so our team & you can stay in close contact throughout the process.
