IT Service Management (ITSM) is a process-driven framework that assembles people, processes, and technology in order to deliver high quality IT services that are aligned with the business needs. Specifically, IT Service Management utilizes:
- Process: Business-aligned IT processes that are defined, repeatable and efficient
- People: Trained and certified staff with clearly defined roles and responsibilities (as per the defined processes)
- Technology: The IT systems and tools we use to deliver services (as per the defined processes)
